Is there really a problem with corporate email response?
Yes, a major one. In fact, we conducted a survey of the 1,000 most
popular Web sites to see how they would answer a few simple questions.
We found that three out of four didn't respond within two days and
nearly two-thirds didn't respond within one week. Eleven percent were
human-authored responses that were unhelpful, rude or contained
numerous spelling errors, and 10% gave automated answers that did not
respond to the questions. In all, 90% of all the largest Websites
never properly responded to simple questions about their company and
products. What if a potential or existing customer had this
experience? What if it was your site?
Most of our customers go to our Web site, how can
INNOVATO enables your Web site to automatically answer any question a
visitor might ask using a simple web form. The value of your
knowledgebase increases while you provide your visitors with the
specific information they want.
With INNOVATO, what will I get that I don't already have?
Upwards of 90% of customer correspondences will be handled
automatically, in under ten seconds on the Web, and in under one
minute in email. Your sales and support costs will plummet. Your
customer satisfaction will skyrocket. Every single email and Web
question from your potential and existing customers will receive an
accurate and timely answer, 24 hours a day, seven days a week.
I have an outstanding support organization handling our customer's questions. Why do I need you?
INNOVATO gives your support team better tools to be more
productive. It's a given that your support organization is very
professional and working their hardest, but the question remains: can
they answer customer inquiries 24 hours a day, seven days a week, in
under ten seconds for Web questions, and in under one minute for
emailed questions?
What about your competitors?
Other companies claiming to be in the customer sales and support
solutions space approach the problem from a very different perspective
than INNOVATO. While other solutions require a large
investment in consulting and training, INNOVATO is ready for
immediate deployment by your current employees-without any training
required.
How is INNOVATO different?
INNOVATO offers simple-to-use, powerful customer response
systems. Our products are affordable, install in minutes, produce
savings from day one, works within your existing workflow and get
smarter day-by-day. They require no training, no consultants and no
hosting fees.
What if we already have a set of FAQs that we use at our site and for customer support?
Wonderful. Our Knowledge Importer converts your company's existing
FAQs, documents and Website into a corporate knowledgebase that
automatically answers your customers' questions.
Can our customers really use plain English?
Yes. INNOVATO responds to plain English, using advanced
linguistic technology, syntactic and semantic knowledge, fuzzy
matching and tolerance for misspelling. If INNOVATO doesn't
understand something, it will email your own experts for help. When
they reply, INNOVATO becomes smarter, answering more and more
questions automatically.
OK, bottom line, how much will Innovato cost me?
Less than you'd expect--there are no hidden costs at INNOVATO.