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Why read a FAQ when you can ask a question and get an
answer in under a second?
Given the web user's expectation for immediate gratification, even a
few seconds can determine if he sticks around.
With an effective automated online system, customers get a more satisfying experience, 24x7, increasing website stickiness, traffic, and revenues. Each time the system prevents a customer from picking up the phone, customer support costs are slashed by $10 to $45, and users feel empowered. |
Try Your Personal Web Guide Agent
AskWeb at our site has a limited knowledgebase that allows him to only respond to questions about Innovato. Over the course of a few days, AskWeb can answer over 90% of corporate web visitors' questions, guiding customers effectively around the site. The most frequent questions that are not understood are automatically sent to an expert, who can add to the knowledgebase by simply replying in email. |