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More than half of the Fortune 100 company sites fail to provide
adequate online customer service within 5 days, and only 13% responded
within 3 hours.
71% of managers, professionals, and support staff feel
overwhelmed by the volume of messages. |
Try out Emily Now! Send mail to emily@innovato.com
Emily at our site has a limited knowledgebase that allows her to only respond to questions about Innovato. Questions Emily doesn't understand are automatically routed to an expert, who adds to Emily's knowledge by simply replying to the email. Over the course of a few days, Emily can answer 80%-90% of a corporate customer email. |